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HELP CENTER

Product & General
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Product & General
  • How to take care of my jewelry?
  • What are my delivery options?
  • Is it possible to change the order of the engravings for the 3D Bar Necklace?
  • How to place an order at Oak & Luna?
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Delivery
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Delivery
  • Why didn't I get an order confirmation?
  • Where is my order?
  • I can't find my order ID number
  • How do I track my order?
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Change Order Details
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Change Order Details
  • How can I change my shipping address?
  • How can I change an order after placing it?
  • How do I change my inscription?
  • I forgot to use my coupon
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Received Item Issues
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Received Item Issues
  • My jewelry is damaged, what should I do?
  • My chain broke, what should I do?
  • Returns & Cancellations
  • My chain size that I received is incorrect, what should I do?
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Payments & Promo
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Payments & Promo
  • My promotional code doesn't work
  • Can I use more than one coupon code?
  • Why do I see a double charge on my billing statement?
  • Why I cannot complete the payment
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